We have a 15-day return policy, which means you have 15 days after receiving your items to request a return. This policy is applicable for all items except jewelry for hygiene reasons.
To be eligible for a return, your items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Contact@bai-ban.com. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Contact@bai-ban.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like jewelry, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot also accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All orders are sent DHL tracked. The order may take 7-10 business days to be delivered because every single piece is especially being made depending on the order. There are all being shipped from Morrocco. Please note that all of your orders are fully tracked and insured for your peace of mind.
- Group attakadoum GH2 17, 2eme ETG SIDI BERNOUSSI, CASABLANCA, MAROC.
- Résidence H2O, 3éme ETG rue de la désirée, La Rochelle, France.